A lot of people misplace, don’t understand, make assumptions about, or flat out don’t read their warranties regardless of what they’re buying. This is something that should change.
Before you buy anything of substantial cost (i.e. car, countertops, or computer), please make sure you read your warranty. Too many times do people read the headline “Limited Lifetime Guarantee” or “10 Year Warranty” and make assumptions by the headline without reading further. We have three different warranties. Which one applies depends on who’s using the product, and how long it’s been since it was installed:
Limited Lifetime Material Warranty
This warranty applies to the original purchaser of our products, in residential installations, for the life of the product.
10 Year Transferrable Material Warranty
This warranty applies to the original purchaser of our products, and their subsequent owners, also in residential installations, for a period of ten years.
5 Year Transferrable Commercial Material Warranty
This warranty applies to the original purchaser of products and subsequent owners, in commercial installations, for a period of five years.
However, the most important thing to read in a warranty to avoid suprises is what it doesn’t cover. Each of our warranties is only one-page long, and spells everything out in plain English. We encourage our customers to read our warranties thoroughly. After all, we link to it from numerous places including our FAQ, which is a great resource for anyone looking for more information.
More importantly, if you have ANY questions or concerns whatsoever, please contact us.